Guest room preventive maintenance inspections in several hotels have revealed that there is significant evidence of lack of maintenance in the average guest room/suites. To combat this unfavorable condition, the ROOM MAINTENANCE PROGRAM (RMP) has been designed as a management tool.
This program provides a set schedule and routing tool for the preventive maintenance of the guest rooms/suites, eliminating some of the potential guest complaints and aggravations. It also increases employee productivity, due to the fact that the tools and materials required for the repairs are in the RMP cart. Time spent locating parts, waiting for elevators, chasing tools, is an area of expense, which is seldom considered, frequently overlooked, or just considered as a built-in factor. The go-get it time almost always involves wages for more than one person.